Refund Policy

This refund policy explains when you can request a refund for an order placed through Serp Insight Link Insertion and how that process works. We aim to keep this policy fair and clear, since link placements involve a third-party publisher, not just our own team.

When You Can Request a Refund

You can request a full refund if we cannot secure a placement on the agreed publisher site within the stated delivery window. You can also request a refund if a publisher rejects your content after payment and no suitable alternative placement is available.

If you were charged twice for the same order due to a technical error, we will refund the duplicate charge once confirmed.

When Refunds Are Not Available

Once a link placement goes live and is verified as delivered, the order is considered complete and is not eligible for a refund. This applies even if your rankings or traffic do not improve, since no legitimate service can guarantee a specific SEO outcome from a single placement.

We do not offer refunds for content you submitted that violates a publisher’s editorial guidelines, contains prohibited topics, or requires substantial rewriting on our end after you approved the brief. We also do not refund orders canceled after content has already been sent to a publisher for review, though we will attempt to recover your balance if the publisher has not yet started work.

Link Removal After Delivery

If a delivered link is removed by the publisher within your order’s protection window, contact us before requesting a refund. Our standard remedy is to secure a replacement placement or restore the original link, not an automatic refund, since the service itself was delivered as agreed at the time of publication.

How to Request a Refund

Email us at [email protected] with your order number, the reason for your request, and any relevant screenshots or details. We review each request individually and aim to respond within two business days.

Refund Processing Time

Approved refunds are processed back to your original payment method within 5 to 10 business days, depending on your bank or payment provider’s processing time. We do not charge any additional fee for processing a valid refund.

Disputes and Chargebacks

If you have a concern about an order, we ask that you contact us directly before filing a chargeback with your bank or payment provider. Most issues can be resolved faster through direct communication, and an unresolved chargeback may result in a suspended account while the dispute is reviewed.

Changes to This Policy

We may update this refund policy from time to time to reflect changes in our process. Any updates will be posted on this page with a revised effective date, and the policy in effect at the time of your order will apply to that order.

Contact Us

Questions about a refund or an existing order? Reach us at:

[email protected]